Banking Center Manager
Company: First Horizon Bank
Location: Fairhope
Posted on: May 4, 2024
Job Description:
Location: On site at location listed in job posting. -
-Summary
The Banking Center Manager manages all banking center employees and
supervises day-to-day operations of the banking center while
ensuring safety, operational soundness and excellent service
levels. This position is also responsible for the sales culture in
the banking center and the development of new and existing
customers. -
Key Responsibilities Include -
- Sales-orientation with the ability to:
- Plan, organize and motivate and lead employees in providing a
sales and customer service oriented environment
- Host weekly staff sales meetings to review sales efforts and
deposit growth goals and results; lead the team to create new and
innovative ways to ensure unit's goals are achieved
- Manages all facets of the banking center including but not
limited to:
- The safety and soundness of the banking center and of the day
to day operations of the center
- Provide training, guidance and support to teammates
- Supervising all staff; appropriately delegates duties and
tasks, training for staff on all policies and procedures
- Underwrites and authorizes loans within company
guidelines
- Safety/security issues and compliance training
- Creates work schedules, communicates information on a timely
basis ensuring comprehension and work areas are maintained per
company policy
- Documents calls, referrals and cross selling opportunities and
efforts; actively seeking, referring and retaining account
relationships
- Creates quarterly and annual reports on business unit
operations verses budgetary goals for supervisor Assists
subordinates in resolution of difficult and or past due
accounts
- Completes, passes and maintains an up-to-date status for all
positional and company required compliance and regulatory courses
by assigned due date(s)
- Participates in special projects and assignments and performs
other duties as assigned
Leads and Builds Customer Relationships:
- Builds personal relationships with customers by being attentive
to their personal lives and interests and by relating to their
personalities, preferences, emotions and financial dreams
- Takes a conversational approach in balancing personal rapport
building and qualitative and quantitative data gathering to
identify customer financial priorities and objectives
- Guides customer interactions by setting meeting agendas and
leading the conversation to remain focused on maximizing time with
customer to match products and services with customer
needs
- Demonstrates knowledge, confidence and enthusiasm for First
Horizon products, services and specialists in all interactions with
existing and prospective customers
- Proactively cross-sells customer relationships through
telephone contacts, customer referrals, networking, building
relationships in the community and in reactive sales
situations.
- Obtains the customer's preferred contact information (i.e.,
home or work numbers, email address) for efficient follow-up
questions as needed
- Accepts ultimate responsibility for the quality of the deal and
customer relationship
Trusted Advisor/Personal Impact:
- Proactively and systematically educates customers about
financial strategies and First Horizon products and services (e.g.,
Financial Planning, Deposits, Investments, Insurance, Credit, Small
Business) based on customer needs
- Communicates in an honest and straightforward manner with the
customer
- Builds customer awareness of personal experience,
certifications and licensing, First Horizon support team and focus
on delivering customer value
- Attentively listens to customer questions and concerns to
identify level of financial knowledge and customer
priorities
- Draws from experience, completed financial plans and specialist
support to appeal to the customer's life stage, financial knowledge
level and priorities for effective customer communication
- Delivers on customer commitments
- Respects the confidentiality of the customer relationship
Financial Analysis, Planning & Judgement:
- Analyzes customer's financial information and credit worthiness
and reviews financial plan recommendations to identify customer
needs and opportunities for creating customer value
- Identifies relationship success factors while creating picture
of customer, their financial relationships and needs
- Engages customers in problem-solving and creating their own
profile and financial plan
- Partners with Financial Planning teammates to efficiently
deliver a high quality financial plan to the customer
Customer Value Delivery:
- Manages own sales activities by setting goals, identifying
targets, checking progress and maintaining efforts to sell, upsell,
and cross-sell to the customer's needs
- Demonstrates effective presentation skills in discussing
financial plan recommendations and matching First Horizon products
and services to customer needs
- Takes a positive and tactful, honest approach to discuss the
customer's financial gaps and goals outlined in the financial plan
in terms of opportunities that can be supported by First Horizon
products and services
- Continuously seeks customer understanding, agreement and
commitment (verbal and non-verbal) regarding the product and
service recommendations and redirects approach as needed to close
the sale
- Demonstrates knowledge of First Horizon products and services
and customer needs by coordinating the appropriate First Horizon
specialists to build customer value with cross-selling
efforts
- Builds confidence in the customer regarding the expertise of
First Horizon specialists, the value of product and service
recommendations and the ability of First Horizon to help him/her
achieve financial goals
- Works to seek additional market, customer and First Horizon
knowledge that supports delivering added customer value
Banking Center Portfolio Optimization:
- Demonstrates knowledge of the profitability of First Horizon
products through consultative sales actions and results
- Demonstrates understanding of the loyalty and profitability
link by actively working to build customer value and retain
profitable customer relationships
- Uses creative problem solving in customizing products, features
and combinations to deliver personalized service without
sacrificing profitability
- Reviews customer accounts, portfolio reports and market
information to identify sales opportunities and drive revenue
Team Player/Business Partner:
- Shares and seeks information from internal business partners to
leverage First Horizon specialists in servicing and cross-selling
based on customer needs
- Develops cooperative relationships with Banking Center
teammates and other First Horizon team members to keep current on
internal trends, policies, procedures, goals and efforts and
delivery customer value
- Actively listens to First Horizon team members' concerns about
customer issues
- Seeks out coaches and mentors to use as a resource in helping
serve and sell to customer needs
- Serves as a coach to others by sharing lessons learned and best
practices to help teammates and specialists serve and sell to
customer needs
-Qualifications Include -
Bachelor's degree and two or more years high performing sales
experience demonstrated though sales awards, incentives and
recognition or an equivalent combination of education and
experience.
Experience in a financial services environment is a plus.
Proven leadership ability, supervising two or more subordinate
employees. -
Willingness to acquire Wealth Management licenses is strongly
encouraged and may be required as indicated by market conditions
and competitive environment.
- Note: As part of the employment process for this position, you
will have to meet the requirements of a background credit check.
This position requires compliance with the S.A.F.E Mortgage
Licensing Act of 2008 and all related regulations. Ongoing
employment is contingent upon meeting all such requirements. -
-Knowledge, Skills, Abilities and Personal Characteristics
- Thorough knowledge of banking center operations and fundamental
understanding of general bank operations;
- Proficient understanding of the components of Financial
Planning, Deposit products, Credit products, Small Business
products, Investment and Insurance products (depending on
certification levels), and Alternative Delivery Options
- Ability to manage others and offer coaching and direction
setting related to performance
- Consistently meets or exceeds individual and banking center
sales and customer service goals
- Ability to disseminate information and guidelines clearly to
employees and check for understanding
- Ability to work independently and collaborate effectively as a
team member
- Strong follow-up
- Manages complaints and problems to the satisfaction of
customer's and banking center employees
- Awareness of financial market trends (e.g., general state of
market, rates, consumer concerns)
- Ability to identify needs and make appropriate recommendations
based on customer profiles
- Ability to effectively coach and counsel banking center
employees, and to recognize the when each is required
- Ability to turn service and problems into sales
- Self-Motivated; Sales goal oriented
- Excellent verbal (face-to-face and telephone) and written
communication skills, interpersonal and relationship building
skills
- Excellent consultative sales and cross-selling skills
- Financial market awareness
- Financial analysis skills
- Proficiency with PC based special applications
About UsFirst Horizon is a leading regional financial services
company, dedicated to helping our clients, communities and
associates unlock their full potential with capital and counsel.
With $81.7 billion in assets as of December 31, 2023, we serve
clients through a team of approximately -7,300 associates and -418
banking centers throughout the southeastern United States.
Headquartered in Memphis, TN, the banking subsidiary First Horizon
Bank operates in 12 states across the southern U.S. First Horizon
has been recognized as one of the nation's best employers by
Fortune and Forbes magazines and a Top 10 Most Reputable U.S.
Bank.
Benefit Highlights--- Medical with wellness incentives, dental, and
vision--- HSA with company match--- Maternity and parental leave---
Tuition reimbursement--- Mentor program--- 401(k) with 6% match---
More --
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:We remain committed to creating a
more equitable society, and that starts with our associates, our
clients, and the communities we serve. We do this by elevating
equity, providing capital and counsel, and committing to excellence
in everything we do.
Follow Us
-Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: First Horizon Bank, Gulf Port , Banking Center Manager, Executive , Fairhope, Mississippi
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