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Online Banking Channel Manager

Company: Apex Systems, Inc
Location: Gulfport
Posted on: September 7, 2019

Job Description:

Job Description Job #: 988548 Digital Strategist Can sit in any of these three locations: New Orleans, LA - Mobile, AL - Gulfport, MS Duration: Direct Hire (bonus and stock options included) You will play a key role in growing our client's core Retail Bank, developing a strategic channel that drives new acquisition and increases retention of key clients. The Online Banking Channel Manager is responsible for the strategic direction of the Online Banking channel as well as the execution of the strategy. This senior position must have demonstrable product management experience: understanding client needs and behaviors, identifying solutions and services to meet needs, bringing new products to market and driving adoption and utilization. This Individual will be responsible for overall product management activities focusing on developing product strategy and its roadmap, owning high-level requirements, negotiating and facilitating priorities among key stakeholders. Summary: Responsible for the successful management of respective delivery channel/products to include customer experience, associate education/knowledge, regulatory compliance, technology enhancements, operational efficiencies, P & L ownership, accountability for revenue growth, vendor management, research/bench-marking of competitors, product and sales strategies, and responsiveness to market conditions. Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Lead, direct, coach and mentor subordinate channel managers.
  • Work with internal partners to understand business needs and issues pertaining to retail delivery channels
  • On a day to day basis, responsible for channel management and/or channel managers that are responsible for the following activities:
  • Customer experience - understand how the customer perceives his/her banking experience via defined channel set. Identify and improve areas of channel service that provide less than desirable or deficient service. Recommend and implement solutions to improve.
  • Associate education/knowledge - work with training and or directly with front lines to ensure understanding and support for usage in the various defined channels.
  • Regulatory compliance - monitor the industry for changing regulations that affect both servicing ability and revenue/cost.
  • P & L ownership - manage balance sheet to acceptable standards so as to adequately contribute to the overall profitability of the department and holding company.
  • Accountability for revenue growth - identify areas and implement solutions for potential revenue growth and/or cost savings opportunities.
  • Vendor management - maintain effectively working relationships with existing vendors. Search out new vendors when necessary to implement cutting edge channel management opportunities. Participate in contract negotiations and effectively manage renewals to ensure adequate service levels and cost measures are intact.
  • Research/bench-marking of competitors - work closely with Business Intelligence area as well as proactively monitor publicly available information (i.e., internet) to ensure that we are receiving the relevant and up-to-date information necessary to stay on the forefront with our offerings and services both competitively and from a regulatory perspective.
  • Product and sales strategies - continually monitor industry to identify gap opportunities in channel and offering line ups and develop actionable strategies to use our channels effectively to grow and retain a profitable customer base.
  • Responsiveness to market conditions - monitor and react to market and economic conditions to determine unique strategies and opportunities to pursue to achieve maximum channel utilization results as well as customer retention and acquisition.
  • Stay abreast of industry trends within Retail Banking (regulatory, technology, competitors)
  • Apply the use of disciplined problem resolution practices
  • Proactively identify changes or technical enhancements and operational efficiencies needed to increase customer experience.
  • Manages projects within retail banking, including requirements gathering, participation in design sessions, and making key decisions on retail LOB initiatives
  • Provides leadership and direction to cross functional teams empowered to execute process/product improvements
  • Identifies and removes barriers that slow or prevent the successful attainment of product /productivity improvements.
  • Works with operating leaders and teams to uncover and assess product and revenue generating opportunities.
  • Define reporting requirements necessary to effectively monitor individual channel, department and company goals.
  • Provide periodic channel performance reporting to management on an agreed upon schedule.
  • Review MARSY roll up for delivery channels
  • Periodically benchmark performance against other financial institutions
    • Experience needed:
      • Online banking- for OB channel mgr
        • Mobile banking (preferred) for MB channel mgr
          • Would be flexible for someone with the mobile experience, but mentioned the regulations of the banking industry as a roadblock
            • Will be responsible for the Digital Strategy looking at industry and technology trends
              • Will also be carrying out the strategy/implementations; coordinating with various teams including: marketing, technology, and external vendors
                • Wanting to get an outsiders perspective on digital trends and current ways of doing things
                  • Strong knowledge of user experience and usability Will have one business analyst that reports to the Channel Manager. If you are interested in this role, send your updated resume to wnjaaga@apexsystems.com EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178-6178. - provided by Dice

Keywords: Apex Systems, Inc, Gulf Port , Online Banking Channel Manager, Accounting, Auditing , Gulfport, Mississippi

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