Route Coverage Specialist - UniFirst
Company: UniFirst
Location: Mobile
Posted on: July 3, 2025
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Job Description:
At UniFirst , we Always Deliver—for our customers and our
people. Join us as a Route Coverage Specialist, a key service
professional integral to the success of our operations. In this
role, you’ll provide exceptional service by stepping in to cover
delivery routes when our Route Service Representatives (RSRs) are
unavailable. With training on multiple routes, you’ll ensure our
valued customers experience seamless service every time. This
dynamic, fast-paced opportunity is perfect for someone proactive,
agile, and who enjoys variety. What Your Role Entails: Develop
Proficiency Across Multiple Routes: Learn the ins and outs of
multiple routes, including customer-specific details, to provide
top-tier service. Deliver Garments and Product to Customers: Safely
load, transport, and unload clean garments, flat goods, and other
products to customers along established routes. Collect and secure
used or soiled garments and products for return, ensuring timely
and accurate service to meet customer standards Provide Excellent
Customer Service: Step in and deliver high-quality service,
supporting strong customer relationships through positive
interactions and clear communication. Problem Solving: Resolve
customer requests independently, using problem-solving skills to
ensure satisfaction and maintain customer loyalty. Operational
Excellence: Accurately manage invoices, conduct inventory audits,
and maintain the safety and appearance of your vehicle. Safety:
Follow all traffic laws, safety standards, and company policies to
ensure the safety and well-being of yourself, your customers, and
the company. Route Support: Collaborate with the Service and
Management Teams to support new account installations, assist RSRs
on routes, contribute to rerouting efforts, and collections. You
will also have the opportunity to upsell and strengthen customer
relationships. Effective Communication : Share customer feedback
and potential solutions with location leadership. Stay informed
about competitor activity in the local market. Core Competencies:
Time Management & Adaptability: Ability to adapt to changing
routes, conditions, and customer needs. Customer-Centric Mindset:
UniFirst is a service-driven company, and as a Route Specialist,
you’ll play a crucial role in ensuring customer satisfaction.
Collaboration & Team Support: While autonomy is key, collaboration
within the Service, Production, Sales and Office Department is
essential to ensure success. Why You’ll Enjoy This Role: Variety:
Every day brings new routes and new experiences, ensuring no two
days are alike. Agility: Perfect for those who thrive in a
fast-paced environment and enjoy navigating different routes,
weather conditions, and schedules. Autonomy: Work independently
while being part of a supportive team that values service
excellence and adaptability. Qualifications What You Bring to
UniFirst: Driver’s License & Safe Driving Record: Must be at least
21 years old with a valid driver’s license, a clean driving record,
and reliable transportation. DOT Compliance: Meet all Department of
Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military
service required. Strong Customer Service Skills: Ability to work
independently while maintaining a team-oriented mindset and
providing excellent customer service. Relevant Experience: Prior
experience in customer service, route sales, or delivery, roles is
a plus! Tech-Savvy: Comfortable using and learning new technologies
to enhance operational efficiency. Physical Stamina: Capable of
lifting, carrying, and pushing up to 50 lbs., with the ability to
remain on your feet for extended periods. You Will Benefit From:
Competitive Compensation: Competitive salary, 401(k) with company
match, profit sharing, health and life insurance, paid time off,
employee discounts, tuition reimbursement, and more. Work-Life
Balance: Monday–Friday day shift schedule. Career Development:
Continuous training and growth opportunities. Inclusive Culture: A
diverse and inclusive work environment that values a variety of
backgrounds and perspectives. Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a
supportive and diverse environment. If you're ready to take on a
dynamic, customer-focused role with plenty of room for growth, we’d
love to hear from you! About UniFirst UniFirst is an international
leader in the $18 billion-dollar garment services industry. We
currently employ over 16,000 team partners who serve 300,000
business customer locations throughout the U.S., Canada, and
Europe. We were included in the top 10 of Selling Power magazine’s
“Best Companies to Sell For” list and recognized on Forbes
magazine’s “Platinum 400 – Best Big Companies” list. UniFirst is an
equal opportunity employer. We do not discriminate in hiring or
employment against any individual on the basis of race, color,
gender, national origin, ancestry, religion, physical or mental
disability, age, veteran status, sexual orientation, gender
identity or expression, marital status, pregnancy, citizenship, or
any other factor protected by anti-discrimination laws.
Keywords: UniFirst, Gulf Port , Route Coverage Specialist - UniFirst, Customer Service & Call Center , Mobile, Mississippi
