Customer Care Agent
Company: Peoples National Bank
Location: Mount Vernon
Posted on: April 7, 2026
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Job Description:
Job Description: This position provides customers with a variety
of account-related service assistance in a prompt, professional and
courteous manner while maintaining the confidentiality of the
Bank's records and customer transactions; completes transactions
(of varying complexities) according to established guidelines and
adhering to the Bank's policies and procedures; and is responsible
for interactions and teller transactions with customers and
prospects through the power of innovative video technology. Duties
and Responsibilities: · Provides exceptional service support for
banking services and teller transactions · Resolves customer
requests through proficient use of the system tools · Provides an
exceptional customer experience during the interaction · Adheres to
regulatory scripting and customer protocol, as prescribed · Seeks
and captures opportunities to differentiate the customer's
experience by identifying banking suitable for the customer's
current or future needs · Maintains confidentiality and security of
customer information according to regulatory and company guidelines
and policies Minimum Qualifications: · High School diploma ·
Minimum of one year experience in a teller/customer service role
(in a financial institution) · Previous teller experience preferred
Preferred Qualifications: · Excellent customer service skills ·
Excellent communication (verbal, written and listening) skills ·
Proficient computer/keyboard skills · Proficient telephone
etiquette skills including the ability to speak clearly and
concisely with customers and the ability to effectively communicate
with people at all levels and from various backgrounds · Acute
attention to detail · Effective decision making and problem-solving
skill About Company: Peoples National Bank, a local community bank,
serving our customers since 1909. We seek innovative caring,
customer-service minded individuals who are looking for personal
challenge and growth in position such as sales, technology,
finance, administration and management. We are non-traditional
thinkers who work hard and care about the people we serve while
enjoying a family/team atmosphere. We offer a generous benefits
package, including: * Competitive Salary * Medical Dental and
Vision Insurance * Life and AD&D Insurance * Long Term
Disability * AirEvac Membership * AFLAC Policies * Telemedicine *
401k & Company Match * Invest in Company Stock * Discretionary
Bonus Peoples National Bank is an Equal Opportunity Employer.
Compensation details: 17 Hourly Wage
PIe550cc28b0ef-29400-39526026
Keywords: Peoples National Bank, Gulf Port , Customer Care Agent, Customer Service & Call Center , Mount Vernon, Mississippi
