Airbus - Aerospace Customer Support Engineer

Company: Airbus Americas, Inc.
Location: Mobile
Posted on: February 23, 2026

Job Description:

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com * Notice: Know Your Rights: Workplace Discrimination is Illegal * Notice: Pay Transparency Nondiscrimination (English) * Aviso: Transparencia en el Pago No Discriminacio´n (Spanish) Job Description: Airbus is seeking an experienced *Aerospace Customer Support Engineer* to join the Retrofit Engineering & Maintenance Customer Support team in Mobile, Alabama. This critical role is centered on being a key player in the organization, dedicated to delivering timely and high-quality solutions to customers (airlines). By proactively managing inquiries and driving continuous improvement in tools and governance, you will deliver high-quality, timely solutions that define best-in-class service and ensure your customers thrive in a competitive global landscape. You will join a team of highly motivated professionals across the globe, striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Service Bulletins. *Meet the team:* Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your working environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe. *Your challenges:* * Manage a diverse portfolio of customer accounts to ensure the delivery of retrofit solutions and scheduled maintenance services meets all cost, timeline, and quality benchmarks. This involves overseeing the end-to-end lifecycle of customer queries, which includes dispatching requests to the appropriate departments and initiating technical approval forms to maintain high levels of customer satisfaction and on-time delivery. Additionally, you will proactively escalate risks or blocked queries to ensure timely resolutions and provide technical expertise to cross-functional teams located across international sites. * Direct on-site assistance for airline partners, focusing on the evaluation of maintenance programs and service bulletins. * Assess the status of aircraft when deviations from standard maintenance procedures occur. * Responsible for defining the necessary recovery actions to return aircraft to airworthy conditions while identifying and mitigating any risks related to unsafe or unsecure storage environments. * Monitor subcontractor performance by tracking metrics such as on-time delivery, first-time fix rates, and overall autonomy. This includes leading monthly quality reviews and collaborating with the quality department to develop action plans that improve the standard of technical responses. *How we care for you:* * Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”) * Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program. * Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. * Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000 e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility. At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we support flexible working arrangements to stimulate innovative thinking. *Your boarding pass:* * Bachelor’s Degree in Engineering (Aerospace, Mechanical, Electrical, or Civil) * 6 years total experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.) * Service Bulletin content, processes, and RDAF management. * Experience in aircraft maintenance and airline operations. * Experience in aircraft maintenance and airline operations. * Strong computer background, including MS Excel and Google Suite application experience (Docs, Sheets, Slides, Gmail) * Excellent communication and negotiation skills. * Ability to work effectively in a fast-paced and dynamic environment. * Ability to understand and mentor principles within assigned discipline. * Ability to interpret an extensive variety of technical aircraft topics. * Excellent communication, coordination, and organization skills. * Ability to inter-relate with and motivate diverse teams. * Authorized to work in the US. *Physical Requirements: * * Onsite or remote: Onsite 100% * Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. * Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. * Speaking: able to speak in conversations and meetings, deliver information and participate in communications. * Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. * Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. * Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. * Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. * Sitting: able to sit for long periods of time in meetings, working on the computer. * Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. * Standing: able to stand for discussions in offices or on the production floor. * Travel: able to travel independently and at short notice. * Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces * Take your career to a new level and apply online now! * This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas, Inc. *Employment Type:* US - Direct Hire *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Structure Design & Integration Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

Keywords: Airbus Americas, Inc., Gulf Port , Airbus - Aerospace Customer Support Engineer, Engineering , Mobile, Mississippi