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Service Operations Manager

Company: ABT Power Management
Location: New Orleans
Posted on: June 21, 2019

Job Description:

The Company At ABT Power Management, we provide far more than batteries. We provide total battery management service with a customer-first philosophy. While todays cutting-edge power management technologies provide definitive benefits, the only way we can determine the perfect solution is by understanding our customers specific needs. To us, the perfect solutionwhether its for motive or reserve poweris the one that delivers power at the lowest cost of ownership, and with complete peace of mind. Job Summary The Service Operations Manager manages the work flow of service related repairs and maintenance for industrial forklift battery/charger products in an efficient and cost-effective manner. They evaluate the efficiency of the service department for multiple sites throughout a designated geographical district/region. They assist in driving sales and service through exceptional customer service interaction, coaching and directing service managers, and driving the execution of quality and timely service related work. Major work activities include: Ensuring Service Managers schedule, complete, and follow-up on workorders and PM contracts. Coach/Manage Service Managers on efficiency and customer service expectations. Develop Service Managers to provide clear expectations for Technicians on quality on-site repairs, PMs, upselling, and product installations. This position is continuously focused on customer satisfaction. Specific Responsibilities * Build strong relationships with customers. * Drive sales through high expectations for customer service and execution with direct reports (Branch Service Managers). * Teach/Coach Service Managers on efficiency, quality workmanship and customer service. * Work closely with Service managers on the pick-up, delivery, and installation of products, as needed. * Ensure Service Managers set expectations, follow-up, and maintain clean and orderly work areas at each branch. * Assist and verify inventory management, as needed. * Travel frequently to other branches or job sites to assess and/or assist with product installations, removal, or repairs (some overnight may be required). * Perform other duties as requested. Expectations * Comply with company policies and procedures. These include but are not limited to warranty, safety, environmental, OSHA, DOT, and Hazmat. * Follow all safety regulations, including site specific safety regulations established by customers, at all times. * Take ownership of all company assets, including but not limited to vehicles, inventory, tools, and equipment. * Complete or follow-up, as necessary on all service orders, PM worksheets, time cards, expense reports, and any documentation as required, in an accurate and timely manner. QUALIFICATIONS INterpersonal Skills * Have a high level of job-required social interaction. Will interact constantly with employees and clients. * Communicate by telephone, e-mail, and in person on a daily basis. * Responsible for the work done by those they supervise. * Responsible for the health and safety of others. * Almost always work as part of a group or team. PHYSICAL WORK CONDITIONS * Usually work indoors, but may on occasion work outside. * Depending on the work site, may be exposed to contaminants. They may wear safety gear to protect themselves. WORK PERFORMANCE * Make decisions that affect employees and clients on a daily basis. * Regularly make decisions that strongly impact their employer's finances and reputation. * Set most of their daily tasks and goals without talking to a superior first. Compensation and Benefits At ABT we believe Our People are what make us great! We offer industry leading Compensation and Benefits program to include: Highly Competitive Base Salary and Annual Bonus Program, Training and Continuing Development, 401(k) with Company Matching, Medical, Dental and Vision Coverage, Company Paid Life Insurance and Disability Coverage, Paid Vacation and Holidays, laptop/iPhone, and more. * This job description is subject to change at any time. ABT Power Management considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.SDL2017

Keywords: ABT Power Management, Gulf Port , Service Operations Manager, Executive , New Orleans, Mississippi

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