Physician Liaison - Telecommute in Gulfport, MS
Company: UnitedHealth Group
Location: Gulfport
Posted on: May 14, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system.ObjectiveThe Provider Engagement
Specialist is responsible for defining and executing a strategic
plan to build high- quality, high-value relationships between
Landmark and the leading medical groups and IPAs in its local
community.The Specialist will work under the supervision of
Landmark's Local Market Leadership Teams (MLTs) to segment and
prioritize physician groups for outreach. Once that prioritization
plan is in place, the Specialist will be responsible for sourcing,
building and maintaining relationships with key medical groups
("Key Accounts").These relationships will encompass the
establishment of formal and informal coordination protocols,
governing coordination of clinical care, exchange of clinical
information, and member outreach and engagement efforts. The
Specialist will serve as the first point of contact for these "Key
Account" medical groups. The Specialist will be responsible for
addressing issues raised by those Key Accounts, investigating and
pursuing further opportunities for growth and coordination,
overseeing and guiding technology integrations, and supporting any
requirements related to establishing contracts or business
agreements.The Specialist will be measured based on a calibrated
mix of quantitative and qualitative metrics, including but not
limited to: (i) annual Key Account satisfaction surveys; (ii) the
volume of members referrals received from that Key Account, and
correspondingly engagement results; and (iii) the depth of
technical integration with that Key Account (e.g., direct
messaging).If you are located in Gulfport, MS, you will have the
flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
- Define and execute plan for operational and clinical
integration with "Key Accounts", which are large
- primary care providers in the local market
- Serve as point of first contact for Key Accounts for problem
resolution, troubleshooting, and strategic growth
- Maximize Landmark's engagement of eligible patients attributed
to Key Accounts
- Set agenda, coordinate and take minutes of all Clinical and
Operational JOCs with Key Accounts
- Support analytics and reporting needs related to key account
management
- Report to the Local Outreach Supervisor, Executive Director, or
General Manager, as the case may beSUPERVISORY:
- Reports directly to the Director or Manager, Community Outreach
and EngagementCOMPETENCY:
- Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Proficiency with Excel; ability to review reports, gather and
analyze data regarding territory and referral patterns
- Technical Skills - Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Customer Service - Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments
- Interpersonal Skills - Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. Must be able to deal with frequent
change, delays, or unexpected events
- Presentation Skills- Includes thorough planning and content
creation, with effective delivery of information to audiences of
various sizes and roles
- Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan
- Initiative - Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflowYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- 4+ years of experience in provider network, medical sales,
provider practice sales, or key account management
- Proven impeccable communication skills: proven ability to
rapidly write and deliver high-quality, impactful PowerPoint
presentations
- Ability to work successful in a cross functional
environment
- Ability to multi-task and work in a dynamic environment
- Willing to work flexible or extended hours to accomplish
business goals
- Proven success meeting or exceeding identified targets or
goals
- Proven success with time management and organizational
skills
- Valid driver's license; willing to drive frequently to do site
visits
- Access to reliable transportation; if you are driving a
vehicle, you must comply with all the terms of the Landmark Motor
Vehicle Safety policy
- Full COVID-19 vaccination is an essential requirement of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliancePhysical Demands:
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus
- Ability to travel frequently by carWork Environment:
- Will require regular travel to Physician offices, hospitals,
sub-acute facilities, community partners and non-home-based market
offices
- Noise level is usually moderateTo protect the health and safety
of our workforce, patients and communities we serve, UnitedHealth
Group and its affiliate companies require all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as all client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employmentCareers with Optum. -Here's the idea. We
built an entire organization around one giant objective; make
health care work better for everyone. So when it comes to how we
use the world's large accumulation of health-related information,
or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do -your life's best work.(sm)*All Telecommuters
will be required to adhere to UnitedHealth Group's Telecommuter
Policy.Diversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity/Affirmative Action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected.UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Gulf Port , Physician Liaison - Telecommute in Gulfport, MS, Healthcare , Gulfport, Mississippi
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