Market Operations Lead

Company: Nest Health
Location: New Orleans
Posted on: February 19, 2026

Job Description:

Job Description Job Description Who is Nest Health? As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States. What does it mean to be a part of a startup? Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect: Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively. What is the purpose of this role? The Market Operations Lead will strengthen the clinical and operational foundation of the Nest model by championing efficient workflows, reliable systems, and consistently high-quality care. In this pivotal role, you will help shape how our markets operate day to day- removing barriers, optimizing processes, and ensuring our teams have what they need to deliver exceptional care to families. As a key member of the local market team, you will play an active role in cultivating a positive, collaborative, and high-performing market culture. Your influence will foster team engagement, operational excellence, and the overall experience of both staff and families. You will also support a wide range of essential operational functions that keep our clinics running smoothly and allow us to deliver care with consistency, compassion, and reliability. Through your commitment to efficiency, teamwork, and service, you will create a dependable, supportive environment where team members can thrive and families feel truly cared for. This is a meaningful opportunity to make a lasting impact, contribute to an evolving model of care, and help drive the success and scalability of Nest's mission. What will you do? Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up Follow up on all Redeterminations and ensure completion/ Eligibility Work Serve as a SuperUser for Salesforce and Athena, providing guidance and troubleshooting for the local team Manage mileage tracking, audits, and related compliance needs Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels Manage VFC and commercial vaccine programs in partnership with the HSD. Provide backup support to Family Advocate teams in both office and field settings (If clinical) Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals. What do you bring to the Nest? High School diploma or equivalent education At least 2 years' experience in a medical office setting Excellent interpersonal skills Microsoft Office experience or experience in similar platforms Medical practice scheduling systems and EMR experience Ability to multitask in a busy startup environment Ability to work with external vendors and partners A clinical background is preferred for this position Experience with supply management, clinical scheduling and insurance verification is preferred Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy Please note, this position will involve educating and encouraging vaccination against COVID-19. What is required (travel & physical requirements)? This position is a primarily office-based role with the need to travel between office locations in the New Orleans and Baton Rouge areas and occasionally go into the field and provide service in family homes Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply. Why choose Nest Health? Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025. Learn more about us at https://www.nesthealth.com/. To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR. Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.

Keywords: Nest Health, Gulf Port , Market Operations Lead, Healthcare , New Orleans, Mississippi