Hotel Front Desk Agent
Company: GULFPORT HOLIDAY INN EXPRESS
Location: Gulfport
Posted on: May 27, 2023
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Job Description:
Job Summary:
The Guest Service Representative works at the front desk of the
hotel and provides service to hotel guests and clients. The GSR
greets and checks in arriving guests and checks out departing
guests. The GSR provides excellent customer service to all guests,
makes reservations for guests arriving on the same day or future
dates, answers incoming phone calls, and responds to any guest
inquiries or requests.
Duties and Responsibilities:
---Block incoming reservations based on guest requests and the
availability of rooms to meet those requests.
---Block arriving reservations of all groups if deemed necessary,
pre-register the rooms in the property computer system, place keys
in envelopes and note the room number on the envelopes.
---Register all incoming guests, making sure that all pertinent
information is obtained, registration card is completed, and the
method of payment is established.
---Accept and record credit card and photo ID information on guest
accounts in the hotel computer system.
---Assist as needed in other departments and areas including the
Guest Breakfast, Housekeeping, Laundry, and property designated
events.
---Maintain the cleanliness of the back office and front desk
area.
---Anticipate guest needs, respond promptly, and acknowledge all
guests in a timely and courteous fashion.
---Always maintain a positive attitude.
---Address and resolve guest complaints in a timely manner to
ensure guest satisfaction.
---Document all guest requests and concerns and communicate
information to the responsible personnel for proper handling in a
timely manner.
---Prepare a shift drop verifying the totals determined match the
totals in the property management system.
---Maintain the confidentiality and security of proprietary company
information, correspondence, reports, and files.
---Handle and document all Lost and Found items as directed by
management's policies and procedures.
---Perform other duties as assigned by management.
---Follow and adhere to all standards and regulations set forth by
your hotel and as directed by management.
---Be a Brand Ambassador of A&R's Culture, Mission and
Values.
Required Skills and Experience:
---Previous hospitality industry experience preferred but not
required ---Highly energetic and motivated individual
---Ability to take initiative and work with little direction
---Excellent interpersonal and communication skills with strong
customer/client focus essential
---Strong problem-solving skills
---Ability to work in a fast-paced, high pressure environment
---Ability to shift and manage multiple priorities
---Results driven focus and ability to work through to completion
in a timely manner ---Overtime may be required at times during the
busy season as directed by management
Other Skills Required:
---Physical: Must be able to stand for periods of time; ability to
lift to 25 lbs.; may require frequent bending, stooping and
kneeling
---Mathematical: Must be able to use basic mathematical techniques
including percentages and ratios
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of the job.
Keywords: GULFPORT HOLIDAY INN EXPRESS, Gulf Port , Hotel Front Desk Agent, Hospitality & Tourism , Gulfport, Mississippi
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