Customer Service Representative (part-time)
Company: The Lighthouse for The Blind in New Orleans
Location: New Orleans
Posted on: April 24, 2024
|
|
Job Description:
Job Type
Part-time
Description
Summary: The Customer Service Representative (CSR) reports to the
Director of Business Development and Service Contracts. This
position acts as a liaison between the Lighthouse and its
customers. The position is responsible for providing assistance,
support, and solutions to Lighthouse customers' inquiries,
concerns, and issues. The CSR plays a vital role in maintaining
customer satisfaction and fostering positive relationships with all
the broad range of Lighthouse customers. This position is the
frontline representative for the Lighthouse Sales Department,
interacting with other departments to promote a team atmosphere and
foster solutions for issues that may require collaborative efforts.
The CSR ensures our customers' needs are taken care of according to
the Lighthouse's standards and company policies.
JOB RESPONSIBILITIES:
1. Provide exceptional customer assistance and support by
responding efficiently, accurately, and courteously to all customer
transactions.
2. Represent Lighthouse in a professional and positive manner in
all direct interactions and communications with customers.
3. Responsible for processing a large quantity of data entry work.
Accurately process incoming orders received by e-mail, telephone,
mail, or walk-in customers.
4. Handle a high volume of customer phone calls. Provide customer
service by taking orders, quote pricing and availability, and
provide status on pending orders, along with ship dates and pro
numbers as needed.
5. Maintain electronic files of customer PO's and processed sales
orders.
6. Update and maintain customer/contact/address data base
files.
7. Understanding of all product lines and customer base.
8. Become familiar with all customers purchasing channels and
Lighthouse's pricing structure. Be able to quickly differentiate
between customer groups to provide accurate information during
customer interactions.
9. Become a subject matter expert by maintaining current and
comprehensive knowledge of products and researching, when
appropriate, to offer solutions to customer's inquiries.
10. Confers with production, shipping, and warehouse to expedite
orders.
11. Obtain customer feedback whenever possible and present ideas to
the team on how to improve existing products and procedures.
12. Flexibility to support other initiatives as needed from time to
time to include volunteering to support Envision sponsored
events.
13. Other duties may be assigned.
Requirements
JOB QUALIFICATIONS & REQUIREMENTS:
This job description does not imply that these are the only duties
to be performed. The incumbent in this position will perform such
other tasks as may be required for the effective operation of the
Division/Department upon request by his/her supervisor.
Keywords: The Lighthouse for The Blind in New Orleans, Gulf Port , Customer Service Representative (part-time), Hospitality & Tourism , New Orleans, Mississippi
Click
here to apply!
|