Dispatch (1 or Associate) in Gulfport, MS
Company: Global Medical Response, Inc.
Posted on: May 3, 2021
Job Description Summary : We invite you to join a team of highly
skilled emergency medical experts, pilots and mechanics! Our
mission of providing care to the world at a moment's notice is at
the heart of everything we do. We are caregivers, first and
foremost and we will be there when you need us. With more than
38,000 employees, Global Medical Response teams deliver
compassionate, quality medical care, primarily in the areas of
emergency and patient relocation services around the world. We
provide end-to-end medical transportation as well as fire services,
integrated healthcare solutions and disaster response. JOB SUMMARY
Dispatchers receive critical medical transportation requests and
relay that information to the medical crew serving the region. The
candidates for this position must be able to work under pressure
and remain calm. A higher than average attention to detail is
required and the individual must be able to maintain sharp focus on
all aircraft while in flight. Our Dispatchers are responsible for
demonstrating competencies in operating all radios, information
systems, and any related equipment associated with the Air Medical
Communications Center. ESSENTIAL FUNCTIONS/DUTIES: Customer Service
Meets customer needs in a prompt, professional, courteous, and
Serves as a resource for our program partners.
Excellent telephone skills and etiquette. Flight Following Have
knowledge of applicable sections of the Federal Aviation
Administration regulations including Operational Control procedures
Ability to rapidly and accurately relay flight request to
appropriate transport resource.
Participates in on-going staff development, maintaining up-to-date
knowledge and skills.
Promotes a focus on patient and crew safety.
Assesses need for and rapidly initiates the post-accident incident
plan (PAIP) when indicated.
Clear, concise radio communications using appropriate radio
etiquette which complies with FCC regulations. Teamwork Represents
Flight Com to both internal and external customers.
Works well with staff in the Communications Center.
Collaborates with Operational Control, Maintenance, Aviation and
program staff to facilitate safe and efficient dispatch and flight
following processes. Quality and Data integrity o Adheres to Flight
Com policies and procedures to ensure quality through the dispatch
Ensures integrity of both internal and externally reported data
through accurate data entry.
Maintains current knowledge of disaster response processes and
participates in evacuation exercises. Working Conditions and
Physical Requirements While performing the duties of this job, the
employee is regularly required to sit for long periods of time; use
hands to finger, handle, or feel; reach with hands and arms; and
talk and/or hear Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus Specific
hearing and speaking abilities required by this job include hearing
spoken technical information via phone and radio transmission and
being able to clearly convey that information to others also via
phone and radio transmission. Probationary Period This position is
subject to a six-month probationary period during which time either
Med-Trans or the employee may choose to terminate employment.
Non-disclosure Agreement The employee agrees to not disclose,
discuss, or share any operational, medical, or proprietary
information regarding Med-Trans or the employee may choose to
terminate employment QUALIFICATIONS Experience: NAACS, IAMTCS
Certification or industry accepted equivalent Emergency Medical
Dispatch certification EMT-B, or Paramedic certification Proficient
in any industry accepted dispatch software.
Strong customer service skills with a high level of professionalism
Education: Minimum 2 years experience in an EMS/911/Aviation
dispatching work environment or two years of work experience as an
EMT or Paramedic in a 911 or hospital environment or minimum 2
years customer service experience or dispatching in a non-911
environment with at least 1 year experience in healthcare, EMS, or
Ability to remain calm during highly stressful situations Ability
to adapt and respond appropriately to evolving work demands Skills:
Detail oriented Ability to multi-task Ability to function in a fast
paced, at times high stress, work environment Ability to have
situational awareness with numerous units and situations Computer
literate Credentials/Licenses: N/A | Job Description : WORKING
CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTS Working Conditions:
Must be able to perform job duties in a fast paced environment
Frequently required to sit for long periods of time Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception, and ability to adjust
Hearing: Perceiving the nature sounds at normal speaking levels
with or without correction, and having the ability to receive
detailed information through oral communication, and making fine
discriminations in sound.
Reaching: Extending hand(s) and arm(s) in any direction.
Talking: Expressing or exchanging ideas by means of the spoken
word; those activities where detailed or important spoken
instructions must be conveyed to other workers accurately, loudly,
Fingering: Picking, pinching, typing or otherwise working,
primarily with fingers rather than whole hand. Physical Demands:
N/A Mental Requirements: Attention divided between issues requiring
multi-tasking Able to supervise, train and lead other employees
Deal with emergency and time sensitive situation on an ongoing
basis Able to perform under circumstances of emotional stress
Ability to make quick and accurate critical decisions Copying:
transcribing, entering, or posting data.
Comparing: judging the readily observable functional, structural,
or compositional characteristics of Compiling: gathering,
collating, or classifying information about data, people, or
things. Reporting and/or carrying out a prescribed action in
relation to the evaluation is frequently involved.
Analyzing: examining and evaluating data. Presenting alternative
actions in relation to the evaluation is frequently involved.
Coordinating: determining time, place, and sequence of operations
or action to be taken on the basis of analysis of data. May include
prioritizing multiple responsibilities and/or accomplishing them
simultaneously. GUIDING VALUES AND BEHAVIORS Employee must
consistently exhibit our guiding principles: Patient Care - We
continually earn the privilege to care for our patients. It is at
the forefront of everything we do.
One Team - We respect each other and achieve together what no
individual can alone.
Innovation - We are driven to develop solutions that inspire
Vigilance - We will never waver in our commitment to safety and
preparedness in the fulfillment of our duties.
Ownership - We are accountable for what we do and take pride in how
we do it.
Citizenship - We are dedicated to being good stewards in the
communities we serve. REPORTING RELATIONSHIPS Reports to: Senior
Dispatch Manager Interrelationships: If your passion is flying and
you have the skills to deliver patient care in missions where every
second counts, apply today! Global Medical Response and its family
of companies are an Equal Opportunity Employer including Veterans
and Disabled Extended Job Title: Dispatch (1 or Associate) in
Gulfport, MS Job ID: 2021-15159 External Company Name: AMR External
Company URL: Street: 12020 Intraplex Pkwy
Keywords: Global Medical Response, Inc., Gulf Port , Dispatch (1 or Associate) in Gulfport, MS, Other , Gulfport, Mississippi
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