Front Desk Associate
Company: Club4 Fitness Gulfport
Posted on: November 12, 2021
Job Description Position Title: Front Desk Associate Reports to:
General Manager Front Desk: Job Summary The Front Desk Associate
will be responsible for superior customer service to current
Club4Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate 1. Greet members,
prospective members and guests, providing exceptional customer
service.2. Handle all front desk related activities including:3.
Answer phones in a friendly manner and assist callers with a
variety of questions.4. Check members into the PEAK purchasing
system.5. Assist with the new membership signing-up process. 6.
Take prospective members on tours of the Club facility.7. Update
member account information, as needed.8. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager, as needed.9. Assist in
maintaining the neatness and cleanliness of the club.10. Complete
daily Club cleaning assignments. Qualifications/Requirements 1.
Customer service background preferred.2. Basic computer
proficiency.3. A passion for fitness and health.4. Upbeat and
positive attitude5. Punctuality and reliability is an absolute
must6. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member's expectations.7. Strong listener with the
ability to empathize with Club members and problem-solve in
partnership with Club management personnel.8. Demonstrate diplomacy
and professionalism in all interactions while using appropriate
behavior and language.9. High School diploma/GED equivalent
required.10. CPR / AED certification preferrred.11. Must be 18
years of age or older. Physical Demands 1. Continual standing and
walking during shift.2. Continual talking in person or on the phone
during shift.3. Close reading work while working on computer
equipment as well as some repetitive motions while typing and
involved in cleaning activities.4. Must be able to occasionally
lift up to 50 lbs.5. Regular exposure to certain chemicals related
to cleaning products.
Keywords: Club4 Fitness Gulfport, Gulf Port , Front Desk Associate, Other , Gulfport, Mississippi
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