Associate Representative, Customer Service (Remote) - (Gulfport, MS. & Surrounding Cities) - Militar

Company: CenterPoint Energy
Location: Gulfport
Posted on: January 11, 2022

Job Description:

MILITARY VETERANS Job Description
Center Point Energyis looking for aAssociate Representative, Customer Serviceto join ourTeam, located inGulfport, MS. You will have the ability toreceiveand respondto customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high call volume environment. Performs direct customer contact through various channels including phone, email and chat. Completes administrative functions and data entry. We want you to know CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Diversity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Subsides metro and parking discounts
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting. To be successful in this role you will:
  • Respondto all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
  • Issueorders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets.
  • Resolvebilling inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts.
  • Solicitcustomer feedback on service provided and initiates action based on customer feedback. Receiveand appropriately prioritizes trouble calls.
  • Interactwith Competitive Retail providers (CRs) to discuss readings, billing dates, order receipts, etc.
  • Ensureproper electricand gaspermitting is in place by interacting with internal permitting department or other entities as needed.
  • Considereach customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
  • Interactwith other departments to resolve customer inquiries and achieve customer satisfaction. These departments include Transmission and Distribution, Field Activities, Field Services, Revenue Accounting and others when necessary. Your background includes:
    • Requires a high school diploma or GED
    • Requires a minimum of 1 year customer interaction experience, preferably one year in a high-volume call center environment, with a proven history of professionally and effectively resolving customer concerns. A bonus to have:
      • Fluency in English and Spanish
        
        Qualifications
        #LI-CNP
        See Job Description

Keywords: CenterPoint Energy, Gulf Port , Associate Representative, Customer Service (Remote) - (Gulfport, MS. & Surrounding Cities) - Militar, Other , Gulfport, Mississippi