Intern - Application Support Specialist
Company: Acxiom
Location: Gulfport
Posted on: August 7, 2022
Job Description:
The Intern - Application Support Specialist is responsible for
the ongoing support and maintenance of hosted application
platform(s), along with related technologies to ultimately support
our enterprise users, and/or corporate business processes. You will
use the application management framework recommended by the
vendor(s) in order to ensure "always on" services to our business
partners and end users, as well as an optimal end user
experience.INTERNSHIP DETAILS:
- Our intention is to have interns work on-site in Conway,
Arkansas if possible. However, your internship may begin virtually
and could continue virtually for its entirety. We plan to
transition interns to on-site work when teams transition back into
the office, but we currently do not have a timeline for this
transition
- 20-25/week during the semester work dedication, 40 hours/week
during summer and breaks
- Anticipated graduation date between December 2022 - December
2023
- Applicants for this internship position with Acxiom in the U.S.
must have work authorization that does not now or in the future
require sponsorship of a visa for employment authorization in the
United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT),
TN visa or any other non-immigrant status)WHAT YOU WILL DO:
- Provide outstanding customer service/user support, with
continuous focus on the usability of the platform; troubleshooting
and resolving issues for end-users
- Plan and implement maintenance functions that are required to
support the platform
- Provide support for operational processes such as user
provisioning and access/account setup, using administrative tools
and platform functionality
- Identify and implement opportunities to improve user adoption
and data accuracy/completeness through the process of working with
end-users on the system
- Work with multi-functional project teams to define, build,
deploy and support additional new features or configurations in the
platform
- Provide periodic metrics and report on health and performance
of supported application platforms
- Assist with gathering evidences for periodic IT and financial
audits
- Encourage trust-based, cooperative relationships with
end-users
- Work independently and optimally run assignments, timelines and
deliverables
- Proactively work to improve/streamline platform operationsWHAT
YOU WILL NEED:
- Pursuing a degree in Information Systems, Information
Technology, or related field
- Proven proficiency with Microsoft Office Suite of
applications
- Ability to communicate efficiently - providing project
status
- Attention to detail, integral to monitor and audit
services
- General knowledge of Information Technology practicesWHAT WILL
SET YOU APART:
- Ability to learn quickly and adapt to new tasks
- Embrace learning new skills
- Customer service experience
- Familiarity with Slack
- PowerShellWHO ARE WE SEEKING?
- Top Talent & High Performers: We hire the brightest in the
industry!
- Innovative Collaborators: We drive operational improvements to
promote efficiency and improve performance.
- Future Leaders: We develop our people and promote from
within.
- Game Changers: We empower people to challenge the status quo
and explore new possibilities.
- Emotional Intelligence: We cultivate greatness both within
ourselves and with others.
- Hardworking Employees: We look for initiative to conquer
complex challenges.We believe in building an exciting workplace
where associates feel highly motivated and want to engage every
single day. It's important to Acxiom that we invest in our culture
and promote a healthy work-life balance. Acxiom has a fast paced,
high-performance culture where we empower our people to do
innovative, ground breaking work. You will always be guided to do
what is right.Acxiom is an affirmative action and equal opportunity
employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in
recruiting, hiring, training, promotion or other employment of
associates or the awarding of subcontracts because of a person's
race, color, sex, age, religion, national origin, protected
veteran, disability, sexual orientation, gender identity, genetics
or other protected status.
Keywords: Acxiom, Gulf Port , Intern - Application Support Specialist, Other , Gulfport, Mississippi
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