Front Desk Associate
Company: CLUB4 Fitness
Location: Gulfport
Posted on: January 23, 2023
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Job Description:
Position Title: Front Desk AssociateReports to: General
ManagerFront Desk:
Job Summary
The Front Desk Associate will be responsible for superior customer
service to current Club4Fitness members as well as prospects
seeking to join.
Responsibilities of Front Desk Associate
1. - Greet members, prospective members and guests, providing
exceptional customer service.2. - Handle all front desk related
activities including:3. - Answer phones in a friendly manner and
assist callers with a variety of questions.4. - Check members into
the PEAK purchasing system.5. - Assist with the new membership
signing-up process. -6. - Take prospective members on tours of the
Club facility.7. - Update member account information, as needed.8.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager, as
needed.9. - Assist in maintaining the neatness and cleanliness of
the club.10. Complete daily Club cleaning assignments. -
Qualifications/Requirements
1. - Customer service background preferred.2. - Basic computer
proficiency.3. - A passion for fitness and health.4. - Upbeat and
positive attitude!5. - Punctuality and reliability is an absolute
must!6. - Exceptional customer service skills; able to interact in
a positive and professional way with members and co-workers,
exceeding the member's expectations.7. - Strong listener with the
ability to empathize with Club members and problem-solve in
partnership with Club management personnel.8. - Demonstrate
diplomacy and professionalism in all interactions while using
appropriate behavior and language.9. - High School diploma/GED
equivalent required.10. CPR / AED certification preferrred.11. -
Must be 18 years of age or older. -
Physical Demands
1. - Continual standing and walking during shift.2. - Continual
talking in person or on the phone during shift.3. - Close reading
work while working on computer equipment as well as some repetitive
motions while typing and involved in cleaning activities.4. - Must
be able to occasionally lift up to 50 lbs.5. - Regular exposure to
certain chemicals related to cleaning products.
Keywords: CLUB4 Fitness, Gulf Port , Front Desk Associate, Other , Gulfport, Mississippi
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