Front Desk Associate

Company: CLUB4 Fitness
Location: Gulfport
Posted on: January 23, 2023

Job Description:

Position Title: Front Desk AssociateReports to: General ManagerFront Desk:

Job Summary
The Front Desk Associate will be responsible for superior customer service to current Club4Fitness members as well as prospects seeking to join.
Responsibilities of Front Desk Associate
1. - Greet members, prospective members and guests, providing exceptional customer service.2. - Handle all front desk related activities including:3. - Answer phones in a friendly manner and assist callers with a variety of questions.4. - Check members into the PEAK purchasing system.5. - Assist with the new membership signing-up process. -6. - Take prospective members on tours of the Club facility.7. - Update member account information, as needed.8. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.9. - Assist in maintaining the neatness and cleanliness of the club.10. Complete daily Club cleaning assignments. -
Qualifications/Requirements
1. - Customer service background preferred.2. - Basic computer proficiency.3. - A passion for fitness and health.4. - Upbeat and positive attitude!5. - Punctuality and reliability is an absolute must!6. - Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.7. - Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.8. - Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.9. - High School diploma/GED equivalent required.10. CPR / AED certification preferrred.11. - Must be 18 years of age or older. -
Physical Demands
1. - Continual standing and walking during shift.2. - Continual talking in person or on the phone during shift.3. - Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.4. - Must be able to occasionally lift up to 50 lbs.5. - Regular exposure to certain chemicals related to cleaning products.

Keywords: CLUB4 Fitness, Gulf Port , Front Desk Associate, Other , Gulfport, Mississippi