Lead Support Associate - Gulfport
Company: Big Lots Stores, Inc
Posted on: June 14, 2019
Description Performs general store operational duties including
cashiering, customer service, truck unloading, stocking,
merchandise recovery, and light cleaning or maintenance as
assigned. Serves as Manager on Duty, providing direction to store
associates performing cashiering, customer service, recovery and
furniture-related activities on the sales floor, during gaps
created by store leadership vacations and/or lunch periods.
Associates in this position are not responsible for opening or
closing the store. Works collaboratively with store leadership to
drive overall store performance. 1. Greets and assists customers as
needed in order to maintain the highest level of customer service.
2. Maintains and operates point-of-sale systems efficiently and
accurately. 3. Drives customer loyalty program participation,
including sign ups and rewards processing at check-out. 4.
Participates in the freight flow process including truck unloading,
stocking, merchandise presentation and recovery. 5. Participates in
furniture department operations including carry-outs and display
assembly as needed. 6. Maintains appearance of the store?s interior
and exterior to company standards including light maintenance
duties and cleaning. 7. Performs daily front-end maintenance
including check stand cleanliness, replenishment of merchandise and
supplies and floor safety. 8. Performs other tasks as assigned by
Store Leadership, such as cart retrieval, shrink control and
safety-related tasks. 9. Serves in the Manager on Duty role as
needed. When serving in this role, provides leadership and
direction to floor associates and ensures that store,
merchandising, and customer service standards are continuously met,
including merchandise presentation, signage, recovery, and
cleanliness. Drives the customer experience and ensures resolution
of customer issues. Qualifications 1. High School Diploma, GED or
equivalent work experience required. Must be at least 18 years of
age. 2. Strong customer service and communication skills required.
3. Ability to work a flexible work schedule including nights,
weekends and holidays required. 4. Prior retail leadership
experience preferred. 5. Ability to lift, carry, push, and pull a
minimum of 50 pounds required. Ability to unload freight, to move
product on and off of store shelves, to walk, stand, bend, stoop,
or kneel for long periods of time, and to move freely throughout
store on a continual basis required. 6. Strong organizational,
communication, leadership, presentation and interpersonal skills
required. 7. Strong decision-making and problem resolution skills
required. 8. Basic English literacy, math, and PC skills required.
We will consider for employment all qualified applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws.
Keywords: Big Lots Stores, Inc, Gulf Port , Lead Support Associate - Gulfport, Other , Gulfport, Mississippi
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