IT Application Analyst, Sr.
Company: AGL Resources
Location: Gulfport
Posted on: March 19, 2023
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Job Description:
IT Application Analyst, Sr. Description Southern Company is
committed to building the future of energy for the customers who
depend on us, the communities we serve and the industry we lead.
The ASCEND program will transform how we do business, helping us
elevate the customer experience, adapt to industry changes, and
implement technology that offers new capabilities with more
agility. It will involve implementing multiple applications,
including the replacement of our meter data management (MDM) and
customer service systems (CSS) with a new, Oracle customer
information system (CIS) called customer to meter (C2M).
Additionally, it includes implementing an advanced analytics
platform (AAP), customer experience (CX) and customer engagement
platform (CEP). The new platform, to be rolled out to Alabama
Power, Georgia Power and Mississippi Power, will be implemented in
phases over the next four years. Currently, we are building an
ASCEND organization dedicated to helping the electric operating
companies realize the vision for a modernized, efficient, digital
customer experience to deeply engage with our customers and provide
a more personalized experience. ASCEND will be one of the most
comprehensive Customer Service and Marketing transformation
initiatives in our company's history. Each Leader, Technology
(CIS/MDM) position is responsible for the oversight, management,
and delivery of critical activities within the Technology
Workstream required for the program. Click here for more
information about the CIS project and to view FAQs. The location
for this position is flexible between Atlanta, Birmingham, or
Gulfport. The successful candidate will remain an employee of the
operating company while reporting to the CIS/MDM Project Team and
may report to a SCS or operating company leader for delivery. There
will be alignment for technology employees to the technology
leaders and business employees to business leaders. JOB SUMMARY:
This role is responsible for supporting and implementing key
technology including the overall technology architecture for the
new CIS/MDM solution and its various software and middleware
integration components. These components include the new Customer
Information (CIS) and Meter Data Management (MDM) systems, along
with the advanced analytics platform, and the enhanced customer
engagement tools for our customers and call center agents. JOB
REQUIREMENTS: Degree in Computer Science, Engineering, or related
field is desirable or equivalent combination of education and
experience. Overall 5 years of experience in
implementing/supporting for Oracle Utilities (C2M, CC&B, MDM,
etc) or other Oracle solutions desired. Strong product knowledge of
Oracle Utilities Customer Care and Billing (C2M, CC&B, MDM)
and/or other Oracle applications/platforms including design,
development, configuration, and enhancements. Strong product
knowledge of Oracle WebLogic 12c, installing, configuring,
troubleshooting. Hands on experience in Oracle Utilities
Application Framework (OUAF) desired Hands on experience in C2M,
CC&B, and MDM and/or other Oracle solutions in the last 3 years
desired. Comprehensive knowledge of information technology with an
extensive understanding of application development technologies and
methodologies. Good understanding of Oracle MDM and CC&B Data
Models. Experience with integrating with Oracle Cloud desired.
(OCI, CX, SOA) Experience with configuring OEM and other monitoring
tools for CC&B/MDM a plus. Ability to capture the
configurations required for the product and create a configuration
document for the developers. Ability to design the forms,
workflows, and portlets, integration with the required systems
Ability to assist the Testing team with the functional areas to be
tested. Proven written and verbal communication skills, comfortable
presenting. Demonstrated consulting skills, initiative to influence
change, proactive thinker. The individual will need to be able to
function in a fast-paced changing environment, manage changing
priorities, be responsive, dependable, and discerning when
supporting the business and coworkers. The individual must
multi-task efficiently, manage projects, work independently with
little supervision, and keep assignments organized by planning
their work and meeting project deadlines. Knowledge of DevOps
(mycelium EDMS, Azure DevOps, GitHub), and API design management is
desirable. Knowledge of scripting in languages like Groovy or Java
is desirable. Experience in managing multiple small projects and
initiatives. Participate in on-call rotation as needed. Participate
in Insider Threat Program for privileged users. MAJOR JOB
RESPONSIBILITIES: Middleware environment administration (Install,
configure, migrate, tune, patch, administration & monitoring) on
any middleware platform such as Oracle, WebLogic 12c, etc. Setup
configurations like SSO, JMS, SSL, and certificate key stores.
Build, install, configure, troubleshoot MDM, CC&B, C2M, etc.
Ensure the effective daily operation of the production / Middleware
applications and provide administrative support for new
implementations, upgrades, and migrations Effective collaboration
with infrastructure teams, application development teams, testing
and release teams Identify and quickly escalate potential issues
with solution design, packaged software, client resources, or
anything else that impacts the ability to deliver according to
expectations. Upgrades and Patching: Perform infrastructure
upgrades. Apply routine Oracle patches to resolve issues, maintain
supportability, and ensure security. Migrations: Support developers
in development-oriented activities. Migrate code between test, QA,
and production environments. Help provide guidance for web services
and API development. Performance Tuning: Perform ongoing
performance tuning and system resource optimization. Monitoring and
Maintenance: Setup and respond to standardized alerts, perform
regular log analysis, monitor, and maintain systems to identify any
issues. Maintain overall system health to maximize system uptime
and ensure delivery of service level objectives. Support: Work on
customer support tickets and requests. Provide On-Call support,
assist project, development, security, and operations teams as
required. Troubleshooting: Work with Development, DBA, Server, and
Network Administrators to resolve application problems. Provide
support for restoration of service and perform root cause analysis.
Documentation: Develop documentation for assigned projects
including installation guides, troubleshooting guides, run books
etc. The Application Analyst will serve as the functional product
owner within the middleware and integration solutions. The role
will be focused on maximizing the value of technology solutions by
maintaining a quality environment, managing complex business
processes, and partnering with external vendors and Information
Technology to enhance/deploy new capabilities. #LI Disclaimer: This
information describes the general nature and level of work
performed by employees in this job. The description is not designed
to be a comprehensive inventory of duties, responsibilities and
qualifications required in the job. Reasonable accommodations may
be made to qualified disabled individuals for performance of
essential duties and responsibilities Southern Company (NYSE: SO )
is America's premier energy company, with 46,000 megawatts of
generating capacity and 1,500 billion cubic feet of combined
natural gas consumption and throughput volume serving 9 million
customers through its subsidiaries . The company provides clean,
safe, reliable and affordable energy through electric operating
companies in four states, natural gas distribution companies in
seven states, a competitive generation company serving wholesale
customers across America and a nationally recognized provider of
customized energy solutions, as well as fiber optics and wireless
communications . Southern Company brands are known for excellent
customer service, high reliability and affordable prices that are
below the national average. Through an industry-leading commitment
to innovation, Southern Company and its subsidiaries are inventing
America's energy future by developing the full portfolio of energy
resources, including carbon-free nuclear, 21st century coal,
natural gas, renewables and energy efficiency, and creating new
products and services for the benefit of customers. Southern
Company has been named by the U.S. Department of Defense and G.I.
Jobs magazine as a top military employer, recognized among the Top
50 Companies for Diversity by DiversityInc, listed by Black
Enterprise magazine as one of the 40 Best Companies for Diversity
and designated a Top Employer for Hispanics by Hispanic Network.
The company has earned a National Award of Nuclear Science and
History from the National Atomic Museum Foundation for its
leadership and commitment to nuclear development and is continually
ranked among the top energy companies in Fortune's annual World's
Most Admired Electric and Gas Utility rankings. Visit our website
at . Southern Company is an equal opportunity employer where an
applicant's qualifications are considered without regard to race,
color, religion, sex, national origin, age, disability, veteran
status, genetic information, sexual orientation, gender identity or
expression, or any other basis prohibited by law. Job Field:
Information Technology Job Type: Standard Primary Location:
Georgia-Metro Atlanta-Atlanta Operating Company: Southern Company
Services Other Locations: Mississippi-Coastal Area-Gulfport,
Alabama-Metro Birmingham/Eastern AL-Birmingham Job Type: Standard
Travel (Up to...): Yes, 25 % of the Time Work Location(s): Georgia
Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA) 241
Ralph McGill Blvd. NE Atlanta, 30308 MPC Corporate Headquarters -
2992 West Beach Blvd (2992GULFPORT) 2992 West Beach Blvd Gulfport,
39501 APC Corporate Headquarters - 600 North 18th Street
(600BIRMINGHAM) 600 North 18th Street Birmingham, 35203 Req ID:
SCS2011269
Keywords: AGL Resources, Gulf Port , IT Application Analyst, Sr., Professions , Gulfport, Mississippi
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