GulfPortRecruiter Since 2001
the smart solution for Gulf Port jobs

Retail Operations Analyst

Company: Hancock Whitney
Location: Gulfport
Posted on: October 12, 2019

Job Description:

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. You may review, modify, or update your information by visiting and logging into your account.

JOB FUNCTION / SUMMARY:

Responsible for performing analytical tasks related to new systems, procedure creation and enhancements, serves as the liaison between Retail Leadership, the line of business, financial centers, and technology; makes recommendations to management for procedure and system enhancements to improve associate and client service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Works with Retail Leadership, business partners, and key stakeholders to focus on (1) standardizing financial center processes, (2) seamlessly delivering system enhancements, procedure changes, and process improvements, and (3) clearly outling and communicating regulatory requirements for financial center associates.

* Participates in project planning sessions, both system changes and process changes, to ensure the Banker Solutions team is prepared to effectively support the roll out to the financial centers.This is to include creating documentation and internal training related to projects and/or system changes.

* Plays a key role in communicating issues related to projects/requests to Retail Leaders, Banker Solutions, the line of business, and technical staff.

* Defines and documents procedures within Retail banking. This includes updating the Retail Resource Center and The Help Center sites which act as the repository for all forms, procedures, for the organization (lending, compliance, operations, and deposit) - responsible for maintaining repository and ensuring procedures are available and updated.

* Determines best practices to manage internal communications and prepares consistent and clear communications for financial centers. Works closely with business partners and financial center associates to craft the weekly newsletter published for Retail Financial Centers and lines of business partners.

* Applies the use of disciplined problem resolution practices and uses the knowledge gained to proactively identify changes or enhancements needed to increase associate and client experience.

* Ensures Banker Solutions is prepared and equipped to assist financial center associates with routine activities and project/system releases.This is to include enforcing the Banker Solutions Quality Assurance Program to ensure associate and Banker Solutions' adherence to policy and procedure.

* Works with the Retail Quality Assurance to evaluate call trends and analyze call types to identify organizational gaps relative to training and system functionality for both Banker Solutions and the Financial Centers. This data should be leveraged to recommend opportunities for associate training and process improvements within Banker Solutions and the Financial Centers.

* Works on special projects as assigned by Management.

SUPERVISORY RESPONSIBILITIES:

Yes

MINIMUM REQUIRED EDUCATION, EXPERIENCE, AND KNOWLEDGE:

* Associate's degree, preferably in Finance, Business or Marketing; Bachelor's degree preferred

* 3 years of experience in branch banking experience; business process improvement and business procedure writing experience preferred

* Demonstrated ability to think critically and problem solve

* Intermediate knowledge of and exposure to the banking industry, regulations, operations and banking concepts

* Comprehensive understanding of banking industry and Retail operations

* Ability to identify, work with, and influence key stakeholders to effect change in business practices

* Excellent writing skills required to be able to develop procedure and communications

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

* Ability to work under stress and meet deadlines

* Ability to operate related equipment to perform the essential job functions

* Ability to read and interpret a document if required to perform the essential job functions

* Ability to travel if required to perform the essential job functions

* Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an undue hardship then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

DISCLAIMER

NOTHING IN THIS JOB DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THE JOB AT ANY TIME

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Keywords: Hancock Whitney, Gulf Port , Retail Operations Analyst, Professions , Gulfport, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Teams: Earn 190,000 yr or More
Description: br br br br Class A CDL - OTR Team Drivers, Dedicated Lanes br br BIG WEEKLY MILES- BIG PAYCHECK br BCB Company Teams can earn up to 190,000 or more ul 10148 Earn Approximately 190,000 (more...)
Company: BCB Transport
Location: Mobile
Posted on: 10/16/2019

88M Truck Driver
Description: As a Truck Driver in the Army National Guard, you are the backbone of military support. By transporting cargo and supplies, you'll play an integral role in keeping the Guard moving forward. In this role, (more...)
Company: Army National Guard
Location: New Orleans
Posted on: 10/16/2019

Seeking Health consultants
Description: Currently interviewing for part-time and full-time health plan specialists and recruiters for a national benefits company.
Company: FAHT
Location: New Orleans
Posted on: 10/16/2019


Hiring Health Consultants Immediately
Description: We are the Largest health and dental benefits discount company in the Nation that actually makes you money... We provide
Company: Living Healthy
Location: Mobile
Posted on: 10/16/2019

12B Combat Engineer - Construction and Engineering Specialist
Description: Combat Engineers are essential to mission success by assisting their fellow Soldiers in tackling unpredictable environments. As a member of an Army National Guard Combat Engineer team, you'll design and (more...)
Company: Army National Guard
Location: Mobile
Posted on: 10/16/2019

Truck Driver - CDL
Description: br br Company Overview HD Supply NASDAQ:HDS www.hdsupply.com is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services (more...)
Company: HD Supply
Location: New Orleans
Posted on: 10/16/2019

Loss Prevention Chief - New Orleans Marriott - (19106593)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites The New Orleans Marriott, located at 555 Canal Street, New Orleans, Louisiana, 70130 is currently hiring a Loss Prevention Chief. Responsibilities (more...)
Company: Marriott International, Inc.
Location: Kenner
Posted on: 10/16/2019

Business Support Analyst-National Accounts
Description: The Red Hawk National Account Coordinator RHNAC is the primary Company contact responsible for managing the relationship between select National Account Customers and the local Red Hawk District service (more...)
Company: Red Hawk Fire & Security
Location: New Orleans
Posted on: 10/16/2019

Retail Merchandise Stocker
Description: br br Our Retail Merchandise Stockers create and maintain the visual presentation of the
Company: O'Reilly Auto Parts
Location: Kenner
Posted on: 10/16/2019

Loss Prevention Officer Overnight - SpringHill Suites New Orleans Downtown/Convention Center - (1912
Description: Here's To Your Journey with Springhill Suites SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you''ll provide our guests with a (more...)
Company: Marriott International, Inc.
Location: New Orleans
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Gulf Port RSS job feeds