GulfPortRecruiter
the smart solution for Gulf Port jobs

Customer Service Representative

Company: Mommy Jobs Online
Location: Gulfport
Posted on: October 10, 2018

Job Description:

Mommy Jobs Online is seeking both English AND English/Spanish Bilingual Opportunities Available The Work at Home Customer Service Representative is responsible for handling service cancellation requests, primarily inbound telephone calls, in a prompt, courteous, and efficient manner; ensuring that the needs of the customer are met, service is rendered and the customer is kept apprised of the status of their request. Essential Functions Primary function is to retain customers who are at risk of cancelling service. Provide rebuttals and benefits of service based on customers reason for cancellation. Address customer complaints with the goals of increasing satisfaction and retention rates. Exercise creative negotiation and sales techniques to motivate customers to continue using our services. Skills required for this position include interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products. Communicate company policies and procedures to customers. Meet key performance indicator goals; receive feedback/coaching from the management team including trainers, quality analysts etc. Utilize call center technology to input, track, and report customer issues. Navigate company software programs, use web based search engines and troubleshoot customer issues. Escalate calls outside their scope to appropriate tier of Customer service support function. Perform select overrides (manual enrollment date holds , airtime, loss date, purchase date remove based on updated responsibilities). Follows directives from Call Center Management (Coaches, Managers, etc.). In order to ensure we have adequate staff to meet our contractual service level requirements, regular and reliable attendance at the place of work is required. Other Functions Maintains excellent relations with all internal and external customers. Interacts and assists with other CSRs on the team and various support functions, QA, Customer Satisfaction, Tech. Support etc. Other duties as assigned. Minimum Requirements The following are required to enable job holders to perform the essential functions of the job. Skills/Knowledge: Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively. Be computer literate with an ability to type 25-35 words per minute and learn new call center software. Must be able to pass a certification test, covering soft skill scenario modeling, business decisions and product knowledge. Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation). Must be self-disciplined and work without close supervision. Experience/Education: High school diploma or equivalent. Preferred 1 year experience in a customer service position (preferred call center experience). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may spend 4-8 per day sitting and working at a computer. The ability to adjust focus, use hands to grasp, finger, handle, reach or feel and sit for prolonged periods are needed for this position. Typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Ability to receive detailed information through oral communication utilizing a headset. The employee is regularly required to talk 90+% of the time via a headset. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work at Home Locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the companys standards. Additional Requirements Training: Routine training classes are required and/or offered during the employee lifecycle. Training may consist of classroom and/or Computer based training (CBT). Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays). Work from home requirements: Must have a computer with Windows 7 or greater High Speed Internet Service Landline Phone Service Pay: $13.00 per hour To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLCarol3250 when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Gulf Port , Customer Service Representative, Sales , Gulfport, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: Gulfport
Posted on: 10/17/2018

Sales
Description: Saturn Freight Systems - MSY: 25-year-old freight forwarder/broker seeking sales
Company: Saturn Freight - MSY
Location: Kenner
Posted on: 10/17/2018

Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Biloxi
Posted on: 10/17/2018


Outbound Business-to-Business Experience Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Gulfport
Posted on: 10/17/2018

Customer Service Agents - $15 per hour
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: MJOL
Location: New Orleans
Posted on: 10/19/2018

Expert B2B Telemarketers Wanted
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: New Orleans
Posted on: 10/17/2018

Inbound Customer Service Agent
Description: We are looking for energetic, friendly, articulate, self-directed customer care advocates. You will answer customer 039 s product questions, promote
Company: Mommy Jobs Online
Location: New Orleans
Posted on: 10/17/2018

Experienced B2B Appointment Setters
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Gulfport
Posted on: 10/17/2018

Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Kenner
Posted on: 10/19/2018

Dir- Transient Sales " The Ritz-Carlton, New Orleans (18002F5O)
Description: Dir- Transient Sales At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays (more...)
Company: Marriott International
Location: Kenner
Posted on: 10/17/2018

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Gulf Port RSS job feeds